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Kendra Scott / Digital marketingIndependent academic audit

Looking beyond a polished digital presence.

A channel-by-channel review of discovery, content, and the paths between platforms.

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MY ROLE
Digital channel inventory, observation, SWOT & recommendations
CONTEXT
September 2024
Independent academic audit
DELIVERABLES
Channel inventory · Search observation · Cross-channel review · Content & engagement review · SWOT & recommendations

Visibility on one channel does not tell you how well the whole experience connects.

01

The question

How does a visually consistent brand help an audience discover, explore, and stay connected across its digital channels? I reviewed the website, search results, social accounts, and publishing behavior as a September 2024 snapshot.

02

What I examined

The worksheet inventories official channels, website CTAs, email signup, cross-channel links, audience sizes, and visible interaction. It also records search observations and content themes across a short observation period. These are historical observations, not current platform facts or evidence of my campaign performance.

03

What stood out

The audit found a cohesive visual identity and clear shopping and email CTAs. It also identified an opportunity to make social discovery more visible and to think deliberately about the purpose of each platform. Product, seasonal, partnership, and behind-the-scenes content created different entry points into the brand.

04

Turning observations into recommendations

I recommended improving cross-channel navigation, evaluating content depth and format, and connecting platform choices to audience needs. A useful next step would be to test whether a more visible social invitation improves discovery without distracting from shopping conversion.

05

What the audit can and cannot prove

The worksheet supplies a structured external review, not an experiment or an analytics engagement. Branded search rank does not establish broad nonbranded SEO strength, and paid placements should be separated from organic ranking. The absence of a platform is a question to investigate, not automatically a strategic weakness. Claims about engagement effectiveness would need first-party data.

AUDIT EXCERPT / NEW EDITORIAL PRESENTATION
Observed

Cohesive identity, clear shopping CTAs, social links in the footer.

Question

Would a more visible invitation improve cross-channel discovery?

Test next

Track social referral clicks alongside shopping conversion.

WHAT THIS DEMONSTRATES

An audit is most useful when each observation leads to a testable decision, with a clear distinction between what is visible and what still needs data.

CONTEXT & EVIDENCE

A September 2024 external audit. Audience counts, verification status, platform availability, and rankings are dated and sometimes inconsistent with the later PR worksheet. No claimed traffic, engagement, or sales lift. The portfolio presentation is newly typeset from the audit; it is not a screenshot of an executed redesign.

Source: Kendra Scott Audit.docx, dated September 9–20, 2024.
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